Refund Policy for Genius Computing Limited
At Genius Computing Limited, we value your satisfaction and strive to provide you with the highest quality computer hardware products and services. In the event that you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
1. Eligibility for Refunds
1.1 We offer refunds on all hardware products sold by Genius Computing Limited.
1.2 To be eligible for a refund, you must request it within 2 business days of receiving the item. After this period, you are required to contact the manufacturer directly for any warranty claims.
1.3 The product must meet one of the following criteria for a refund:
- It is Dead on Arrival (DOA).
- It is unused and returned in its original undamaged packaging with all accessories included.
2. Refund Process
2.1 If your product meets the refund eligibility criteria, you will receive a full refund.
2.2 The refund will be credited back to your original payment method.
3. Restocking Fee
3.1 We do not charge any restocking fee for returned items.
4. Initiate a Refund Request
4.1 To initiate a refund request, please contact us via email at support@geniuscomputing.co.uk or call us on 01912236653 during UK business hours.
5. Return Shipping
5.1 Customers are responsible for covering the shipping costs when returning the item to us.
6. Digital or Non-Tangible Products
6.1 Our refund policy applies only to physical hardware products and does not extend to digital or non-tangible products.
7. Refund Request Denial
7.1 Genius Computing Limited reserves the right to refuse a refund request if:
- The item has been in the customer’s possession for longer than 2 business days.
- The product is not returned in its original packaging or exhibits signs of damage.
8. Refund Processing Time
8.1 Once your refund request is approved, the refund will be processed within 5 business days.
9. Alternative Refund Options
9.1 Currently, we do not offer any alternatives to refunds, such as exchanges or store credit.
10. Refund Limitations
10.1 Customers may request a refund once per order.
11. Product Value
11.1 Refunded products will be credited at the value they were purchased at.
12. Additional Warranties or Guarantees
12.1 We do not offer any additional warranties or guarantees unless the customer specifically purchases an extended or upgraded warranty with the product.
13. Temporary Policy Modifications
13.1 There are currently no temporary modifications to our refund policy.
14. Accessibility
14.1 This refund policy is easily accessible on our website.
If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to our customer support team.
Genius Computing Limited
Email: support@geniuscomputing.co.uk
Phone: 01912236653
Website: www.geniuscomputing.co.uk
